Refund policy

₹99 buys one generated gift link and 12 months of hosting from payment.

Requests before publication

You may request a full refund within 24 hours of payment if the gift has never been published. Every refund is manually reviewed and requires admin approval. Publication pauses during review. Repeated voluntary refund requests may need additional verification.

Unfulfilled or faulty orders

If automatic generation and recovery cannot fulfil a paid order, it is flagged for a full refund review. Technical faults and duplicate payments can be reported to support@surpriselinks.in or call +91 8688 587016, including after the voluntary request window. We will investigate and provide recovery or an appropriate refund.

After publication

The voluntary change-of-mind offer ends at publication. This does not remove remedies for a genuine failure to provide the purchased service.

Processing

A request, approval, provider submission and completed refund are different stages. Approved refunds go to the original payment method through Razorpay. Normal refunds may take 7–10 business days after provider submission to reflect at the bank. Refunded gifts are disabled. We aim to review requests within two working days.